Refund Policy

Deposits

All appointments require a deposit to secure the booking.

Deposits are strictly non-refundable and non-transferable.

Cancellations & Rescheduling

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A minimum of 96 hours’ notice is required to cancel or reschedule an appointment.

Failure to provide sufficient notice will result in loss of the deposit.

No-Shows

Failure to attend an appointment without notice will result in:

• Full loss of deposit

• Possible restriction on future bookings

Late Arrivals

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Late arrivals that result in cancellation will be treated as a missed appointment, and the deposit will be forfeited.

Service Satisfaction

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Due to the nature of hair services, refunds are not provided once a service has been completed.

If concerns arise, clients must notify TrichoNaturals within 48 hours so the issue can be assessed and resolved where appropriate.

Payment

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The remaining balance must be paid in full at the end of the appointment.